Your UPS tracking number is just as important as removing the stains from your wedding dress. You will find the number and pre-paid shipping label inside your Memories Wedding Gown Preservation kit. Keep this number in a place where you will remember it — your wallet, desk drawer, special file, etc. We want to ensure that your bridal gown gets to us quickly and safely.

Sending your Wedding Dress for Preservation

You are only a few steps away to sending us your gown for cleaning, restoration, and preservation.

  1. Write
    Complete your order form included in the preservation kit. Provide your e-mail address to receive a confirmation when your box is submitted into the tracking system. There is no need to worry if you do not receive an e-mail. Check the UPS tracking Web site periodically.
  2. Label
    Pack your dress and any accessories in the garment bag and place it in the provided box. Tape the box and place the shipping label on top.
  3. Send
    You may bring your box to any UPS Store, UPS authorized shipper, or call UPS to pick it up for an additional charge.
  4. Track
    Log on to the UPS tracking site and type in your tracking number. You will see a description of where your box is located and when it arrives at Memories. Learn more about other methods you can use to track your shipment on the UPS Web site.

From the date we receive your dress, you can expect us to ship it back in 2 to 4 weeks. Have any questions? You may call 1-866-492-4696 between the hours of 8:00 a.m. and 5:00 p.m. (CST) Monday through Friday, or send an e-mail to